| Unrelenting focus on your client's story, not your story.
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A particular focus on skills and behaviours for learning,
clarifying, diagnosing, understanding and documenting
client needs, |
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Consultative relationships, |
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The client's To-Do-List. |
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| Practical Concrete Tools. |
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Proven self-management tools, structures, methodologies,
and memory-joggers, |
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Practical tools which participants will put to use immediately
and will continue to use. |
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| Instructors
Who Have Been Successful In Solution Oriented Sales,
Service and Management. |
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Real-world clinics and role-plays, |
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Real-world
examples and stories, |
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Real-world
credibility. |
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| Participative,
'Learn-By-Doing' format. |
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Over 40% of class time is devoted to practice role plays
and clinics because we believe that "training hasn't
happened until behaviour has changed." |
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Participants use their own real-world client situations
and opportunities in the role plays and clinics to bring
reality to the training, |
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Typically a 1:4 facilitator / student ratio. |
